At White Cobalt White, we are committed to protecting the privacy and security of our customers and website visitors. This privacy policy outlines how we collect, use, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Additionally, we address intellectual property (IP) and copyright protection for designs and artwork created by our studio and artists. By using our website and services, you agree to the terms of this policy.

​

1. Information We Collect

We may collect and process the following types of personal data:
 

• Contact Information: Name, address, phone number, and email address.

• Order Details: Information about your purchases, including tile specifications and delivery preferences.

• Payment Information: Payment details required for processing transactions (processed securely by our payment providers).

• Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies.

 

2. How We Use Your Information

We collect your personal data to:
 

• Process and fulfill your orders.

• Communicate with you about your orders, quotes, or inquiries.

• Provide updates about delivery and lead times.

• Improve our products, services, and website.

• Send marketing materials, if you have opted in to receive them.

• Comply with legal obligations.
   

We do not sell or share your personal data with third parties for marketing purposes.

 

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to:
 

• Track how you use our website and improve functionality.

• Remember your preferences (e.g., language and region).

• Enable essential website features.
   

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

4. How We Protect Your Data

We take all reasonable measures to ensure that your personal data is kept secure and protected against unauthorised access, loss, or misuse. This includes:
 

• Secure servers and encrypted communication.

• Restricted access to personal data by authorised personnel only.

• Regular reviews of our data handling processes and security measures.

 

5. Intellectual Property (IP) and Artist Copyright

At White Cobalt White, we prioritise the protection of intellectual property and copyright related to our artists’ creations and designs.
 

• Design Ownership: All original designs, artwork, and sketches created by our studio and artists are protected under intellectual property laws and remain the property of White Cobalt White and its artists, unless otherwise agreed in writing.

• Bespoke Commissions: For bespoke designs created at a customer’s request, White Cobalt White retains full copyright of the design unless explicitly transferred in writing. Customers are permitted to use the commissioned design only for the agreed-upon purpose (e.g., installation in a specific location).

• Prohibition of Reproduction: Any reproduction, redistribution, or commercial use of our designs, including bespoke creations, without our written consent, is strictly prohibited and may result in legal action.

• Customer-Provided Designs: If a customer submits a design or artwork for use, they confirm that they hold all necessary rights or permissions for its use. White Cobalt White accepts no liability for any copyright infringement claims arising from customer-submitted designs.

• License to Use: White Cobalt White reserves the right to showcase bespoke designs or installations in promotional materials, portfolio showcases, or marketing campaigns unless the customer requests otherwise in writing.

​

6. Third-Party Services

We may share your data with trusted third parties, such as:
 

• Delivery companies to ship your orders.

• Payment providers to process transactions securely.

• Analytics providers to track and improve website performance.

These third parties are required to handle your data in accordance with data protection laws and only for the purposes outlined in this policy.

​

7. Your Rights

You have the following rights regarding your personal data:
 

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to any inaccurate or incomplete data.

• Deletion: Request the deletion of your data, subject to legal or contractual obligations.

• Restriction: Restrict the processing of your data in certain circumstances.

• Data Portability: Request your data in a structured, commonly used format.

• Withdraw Consent: Withdraw consent for marketing communications at any time.
   

To exercise these rights, please contact us using the details below.

​

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

​

9. Marketing Communications

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

​

10. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

​

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you by email.

​

12. Contact Us

If you have any questions or concerns about this privacy policy, our handling of data, or intellectual property and copyright protections, please contact us at:

Email: white.cobalt.white@gmail.com

 

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this privacy policy.